We will collect information that you disclose to us through your use of the Services, including what you provide as part of your registration process, account settings, and what you provide directly to us by email, over the telephone, or by other means. For example, through the registration process or your account settings, we may collect information such as your name, home address, email address, phone number, date you purchased your home, home security information (e.g., alarm codes, etc.) and similar information. Certain information may be required to register with us or to take advantage of some of the features of the Services.
If Services are not available in your geographic location, you will have the option to provide us with your email address and zip code through the Website so that we may notify you when the Services become available in your geographic location. If you choose to provide us with this information, you may receive promotional materials related to the Services.
We also use webpage code referred as action tags to identify some of the pages that you visit, which shows how you interact with the content on those pages. Action tags may be placed in advertisements that are served on our behalf on the Website and third-party websites, to track your interaction. We may use action tags in our emails, to determine whether an email was opened, or whether it was forwarded to someone else. For example, we may configure action tags to collect information about which sections of the Website you visited, when you view or print a page, how long you stayed on the Website, or on which links or advertisements you clicked.
We may also use pixel tags (also called beacons or pixels), which are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser. This is usually used by third parties from a domain that they do not themselves operate, typically with the permission of the domain owner.
Our Mobile Application may include technologies that collect information regarding you, your device, and your activities. Some of our applications may incorporate third-party software development kits (“SDKs”) and application program interfaces (“APIs”), which collect information to facilitate our Services and services provided by third parties.
We may aggregate or anonymize information collected through the Services so that the information does not identify you. We may use or disclose aggregated, anonymized and other non-personally identifiable information for any purpose, including for research and marketing purposes, and our use and disclosure of such information is not subject to restriction.
Through your use of the Services, we may collect information relating to home systems and appliances, dates of remodels or replacement of goods, information regarding the materials and goods used in your home (e.g., carpet, paint, etc.), dates and information regarding Services you receive from us and similar information. We may also collect publicly available information regarding your home such as tax and property data.
We may use the information collected about you to operate, maintain, improve, and provide to you the features and functionality of the Services.
We use or may use usage data collected through cookies or otherwise to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Website or Services; (b) provide custom, personalized content and information; (c) provide, improve and monitor the effectiveness of our Services or other businesses of […] or any of its successors’ or affiliates’ businesses, products or services; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; and (f) help you efficiently access your information after you sign in.
We also use your information to send you Services-related emails (e.g., changes/updates to features of the Services, technical and security notices, etc.). You may not opt out of such Services-related emails. If you do not wish to receive them, you have the option to cancel your account in accordance with the Terms.
We may use information collected about you to communicate directly with you regarding the Services and in some cases to make available offers on our behalf, or on behalf of our parent company, or third parties that are related to the Services (“Offers”). If you do not wish to receive Offers, you may opt out of receiving such Offers by emailing us at firstname.lastname@example.org. If you opt out of receiving these messages from us, you may not receive aspects of the Services.
Where permitted by law, we may disclose your personal information and other information collected about you, and location and global positioning system (“GPS”) information, under the following circumstances:
We may disclose your information to our parent company and its and our subsidiaries, affiliates, and partners for marketing purposes or to provide you with, maintain, and improve the Services.
We may disclose information we collect about you with a third party, under strict confidentiality requirements, involved in the proposed or consummated sale, acquisition, transfer, merger, or consolidation of all or part of our organization.
We may disclose your information to third parties in order to obtain more information regarding you, to provide better Services to you, and for other marketing purposes. These third parties may provide you with offers and promotions on our behalf, or on behalf of our parent company and its and our subsidiaries, affiliates and partners, or other third parties.
If you would like more information regarding receiving promotional emails or other communications, please see Section VI (Opt-Out) below for further information.
We will retain your information for as long as necessary to provide you with, maintain, and improve the Services, including for the duration of time for which you have an account with us. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain and use your information to make promotional offers to you as described under Section IV (To What Extent We Disclose Information to Third Parties) above, unless you have opted out of receiving such communications in accordance with Section VI (Opt-Out).
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and information by selecting and protecting your password and any other sign-on mechanisms appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. We use commercially reasonable efforts to protect the privacy of your account and other information we hold in our records, but we cannot guarantee or warrant the security of any information you transmit to AAA NCNU or guarantee that information on the Services may not be accessed, disclosed, altered, or destroyed. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
You may opt out of receiving future promotional communications from us by contacting us at email@example.com or by following the instructions within a promotional communication you received from us. To learn more about your choices regarding receiving promotional emails or other communications, please contact us at firstname.lastname@example.org. However, even if you opt out as described in this Section VI (Opt-Out), you may continue to receive certain communications from us including those related to your use of the Services and your account.
Our third-party advertising partners may collect data about your visits to the Website to help them better understand your advertising preferences, and provide you with offers they believe you will be interested in. If you would like to opt out of behavioral advertising or to learn more, please visit http://www.aboutads.info/choices/. Options you select are browser and device specific.
California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses that share customer personal information with third parties for the third parties’ direct marketing purposes to respond to requests from California customers asking about the business practices related to such information-sharing. Alternately, such businesses may put in place a policy not to disclose a customer’s personal information to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt out of such information-sharing.
At this time, we do not honor do-not-track signals, however, we have provided you with the option to opt out from behavioral advertising.
The Services may contain third-party links, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third-party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. You should review the privacy policies of every third-party service that you visit or see, including those third parties you interact with through our Sites and Services.
Protecting your information is a shared responsibility. We use industry-standard technologies to protect your personal information. You can protect your information by monitoring your account and notifying us immediately of any changes or suspicious activity.
You may view and correct your account information at any time by logging into your account through the Mobile App. You may also contact Member Support to make corrections or changes to your account information.