Frequently Asked Questions - Home Maintenance

  • What is AAA House Manager?
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    AAA House Manager is a home maintenance service that helps with home repairs, maintenance, and renovations. Our team of House Managers are AAA employees who can complete a variety of home services.

  • Where is AAA House Manager available?
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    AAA House Manager is currently available in selected parts of the East Bay, including Alameda, Contra Costa, and Solano Counties, as well as Milpitas and Napa. As part of AAA Northern California, Nevada & Utah, we will be expanding to additional service areas. Interested in bringing our service to your neighborhood? Let us know!

  • Why is preventative home maintenance important?
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    Preventative maintenance helps you avoid significant problems by addressing small issues early on. By properly maintaining your home, you can help keep repair and replacement costs down, avoid major safety issues, and enjoy a healthy, more comfortable home throughout the year.

  • What is a home health report?
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    As part of your Membership, we provide a thorough assessment of your home, taking note of safety issues, repairs, and tune-ups needed. After the assessment, you’ll receive your first Home Health Report, a detailed list of the condition of your tome to help you keep track of its overall health. You will also receive an updated Home Health Report after every home service visit that details what services were performed.

  • When do I pay for services rendered?
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    You’ll provide credit card information upon sign up, which we’ll keep on file. The card will be charged after each Home Service Visit, and you will receive an invoice in your account and by email with the details of the charge.

  • How do I request a service?
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    Log in to your AAA House Manager account and click on Schedule a Visit. You’ll be prompted to choose the type of service you’d like performed, and you can add multiple tasks to one appointment. Once you’ve chosen your tasks, you’ll be able to select the day and time that works best for you, then book your preferred available appointment immediately.

  • Can I hire AAA House Manager for a one-time emergency service or repair?
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    At this time we are a Membership-based service. Interested in finding out more details on AAA House Manager? Give us a call at 1-855-634-0334.

  • What should I expect during the Home Assessment visit with AAA House Manager?
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    The Home Assessment helps us get familiar with your home so we can create a custom Home Health Report. Your House Manager will typically spend 1-2 hours touring your home, noting any necessary repairs, testing outlets, performing safety checks, and more. Feel free to ask questions or point out any items you want addressed. We will create an itemized inventory of your home appliances, document safety hazards or tune-ups needed, and fix minor issues on your to-do list. These details can be found in your Home Health Report, which you will receive within 72 hours after your visit.

  • How do I cancel or reschedule an appointment?
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    Change in plans? No problem. Just give us a call at 1-855-634-0334 or send us an email at least 2 days prior to your scheduled appointment. If you have a busy schedule and would like to keep your appointment, please look into our lockbox service. We can still complete your home service while you're out.

  • What services are included in my Membership fee?
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    The Membership fee includes:

    • In-depth Home Health Assessment: We catalog all appliances for easy future maintenance, assess the safety and upkeep needs of your home, and perform routine maintenance tasks like cleaning out your dryer vent. This assessment can be done any time during your Membership. You can learn more about it here.
    • Complete Home Health Report: Get a full summary and photos of all completed work and recommendations, so you can track your home’s health over time.
    • Essential Seasonal Maintenance: Choose one of six tasks, including gutter cleaning, heat and air duct cleaning, and more. You get the first two hours of service included with your Membership; they can be redeemed any time after you sign up.
    • Skilled AAA home experts: You get access to our team of background-checked AAA employees, who will be handling your home maintenance work.
    • Great rate on maintenance: All additional home maintenance services are just $89/hr, compared to market rates of up to $150.
    • Home renovation services: Get access to expert home renovation services, such as updating a kitchen or bath — performed by the same AAA employees that care for your home.
  • How much does AAA House Manager cost?
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    The AAA House Manager Membership fee is based on the size of your home, starting at $440 per year (paid annually) or $480 per year (paid monthly). Any additional home services work is a flat hourly fee of $89. Additional fees for parts and materials may apply. See more details on the pricing page.

  • How do I sign up?
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    Ready to have a trusted partner to handle your home maintenance to-do list? Join now to get started. You will provide your account information, credit card details, and schedule your first home visit during sign up.

  • What home services can AAA House Manager do?
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    Check out our Services page to see the Essential Seasonal Maintenance tasks you can choose from as part of your Membership, as well as a sampling of the 500+ home maintenance services we perform at our $89/hour rate.

    Don't see a service listed? Give us a call at 1-855-634-0334 and we will help answer any questions you have.

  • What happens if I am not happy with the work?
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    Your satisfaction in our service is our top priority. If you are not happy please let us know.

  • What seasonal maintenance tasks are included as part of my AAA House Manager membership?
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    AAA House Manager Membership includes the first 2 hours of one of the following seasonal maintenance tasks:

    • Weed & Brush Removal: Get rid of overgrown weeds and brush, to help keep your lawn and garden healthy, and reduce fire hazards. Perfect to tackle during spring and summer months.*
    • Gutter Cleaning & Roof Check: Protect your home from costly water damage by cleaning out clogged gutters and checking the overall health of your roof. Prepare for the rainy winter and spring months. Solar Panel Cleaning: Maintain your home’s energy efficiency by getting rid of accumulated dust and dirt. Get ready for high-energy use months of summer and winter.
    • Heat & Air System Cleaning__: Make your home’s air healthier — we’ll replace air filters, and clean your furnace and grates. Get ready for the winter and summer months that bring heavy heating and air conditioning use.
    • Healthy Home Treatment:____ Vapor-sanitize large open areas and hard-to-reach spots in the home, with an EPA-registered disinfectant that kills the coronavirus. Also helpful during cold and flu season.
    • Home System Checkup:__ Take care of crucial but oft-forgotten tasks that keep your home running smoothly: cleaning the dryer vent, flushing the hot water heater, vacuuming refrigerator coils, and replacing air filters.

    You can request your seasonal maintenance visit any time after signing up for AAA House Manager. Any work over the included 2 hours will be subject to our $89/hour rate.

    Tasks involving air filter replacements will use AAA House Manager’s standard filters, unless requested otherwise. Any specialty filters must be provided by the Member, or can be purchased by House Manager for an additional fee.

    If you have additional questions about the seasonal maintenance included in a House Manager Membership, call 1-855-634-0334.

    *Does not include tree trimming

  • Have additional questions?
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    We are here to help! Give us a call at 1-855-634-0334 or send us a note.

  • Who can make referrals?
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    All current AAA House Manager Members with an active Membership in good standing are eligible to participate in the referral program.

  • What do I receive if the friend I referred signs up for House Manager?
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    If your referral invitation is accepted, you will receive 1 free hour of service (an $89 value) once your friend has completed their first Home Service Visit.

  • Who can be referred to House Manager and what do they receive?
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    Homeowners who live in our service area (Alameda, Contra Costa, and Solano Counties, and the cities of Napa and Milpitas) may be invited to join AAA House Manager by current Members. If they choose to join, 1 hour of service (an $89 value) will automatically be credited to their account to be used for their first Home Service Visit.

  • How are referral invitations sent?
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    Members can send invitations and track rewards via the referral dashboard in the Member Portal.

  • How many people can I refer?
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    There is no limit to how many people you can refer. However, no more than 1 reward hour may be applied to a service visit at a time.