Frequently Asked Questions

  • What is AAA House Manager?
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    AAA House Manager is a service that helps homeowners with repairs, maintenance, and renovations. Our professionals are all AAA employees who are experienced in a variety of home services, including plumbing, electrical, carpentry, licensed renovations projects, and more.

  • Where is AAA House Manager available?
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    AAA House Manager is currently available in Alameda, Contra Costa, San Francisco, and Solano Counties, as well as portions of Sacramento County and Placer Counties, and in the cities of Milpitas and Napa. As part of AAA Northern California, Nevada & Utah, we will be expanding to additional service areas. Interested in bringing our service to your neighborhood? Let us know!

  • Why is home maintenance important?
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    By properly maintaining your home, and by addressing issues early on, you can help avoid significant problems down the line — resulting in lower repair and replacement costs, and helping you maintain the value of your home. In addition to offering preventative services like our Essential Seasonal Maintenance tasks, AAA House Manager helps with issues, both big and small, that pop up throughout the year. So, whether you’re staying ahead of the curve, or get surprised by a much-needed repair, you can ensure your home is always well-maintained

  • Can I hire AAA House Manager for a one time emergency service or repair?
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    At this time we are a Membership-based service. Interested in finding out more details on AAA House Manager? Email us or give us a call at 1-855-634-0334.

  • What home services can AAA House Manager do?
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    Check out our Services page to see a sampling of the 500+ home maintenance services we perform, as well as details on our Essential Seasonal Maintenance tasks and renovations services. Don't see a service listed? Email us or give us a call at 1-855-634-0334 and we will help answer any questions you have.

  • Are there any services you don’t offer?
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    While we aim to provide homeowners with any and all home care services they might need, there are a few that we are not able to offer at this time, such as landscaping, tree removal, and roof replacement. However, we do offer referrals if we aren’t able to perform the work ourselves. Curious about whether we can help with what you need done? Email us or give us a call at 855-634-0334.

  • How do I request a service visit?
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    Once you have signed up, Log in to your AAA House Manager Member portal. On the dashboard of your account, you’ll see the different types of services we offer, including Home Service Visits, Project Consultations, Essential Seasonal Maintenance Visits, and more. Select the service you’d like performed, then provide a few details on what needs to be done. Once you’ve chosen your tasks, you’ll be able to select the day and time for your visit that works best for you.

  • I have several services included with my Membership. How will I keep track of which ones I’ve used throughout the year?
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    On the main dashboard of your Member portal, you’ll see how many included services you have left for the year, as well as the dates for when each one was used.

  • What Essential Seasonal Maintenance tasks do you offer?
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    AAA House Manager Classic and Premier Memberships include the first 2 hours of the following seasonal maintenance tasks. Any work over the included 2 hours will be subject to standard hourly rates:

    • Weed & Brush Removal: Get rid of overgrown weeds and brush, to help keep your lawn and garden healthy, and reduce fire hazards. Perfect to tackle during spring and summer months. *Does not include tree trimming.
    • Gutter Cleaning & Roof Check: Protect your home from costly water damage by cleaning out clogged gutters and checking the overall health of your roof. Prepare for the rainy winter and spring months.
    • Solar Panel Cleaning: Maintain your home’s energy efficiency by getting rid of accumulated dust and dirt. Get ready for summer and winter when energy-use increases.
    • Heat & Air System Cleaning: Make your home’s air healthier — we’ll replace air filters, and clean your furnace and grates. Get ready for the winter and summer months that bring heavy heating and air conditioning use.
    • Whole Home Leak Detection: Help prevent potential pipe bursts and save on your water bill by tracking down hard-to-find leaks inside your home.
    • Home System Checkup: Take care of crucial but oft-forgotten tasks that keep your home running smoothly: cleaning the dryer vent, flushing the hot water heater, vacuuming refrigerator coils, and replacing air filters
  • Can I schedule an Essential Seasonal Maintenance service if I don’t have one included with my Membership, or if I’ve already used my included one for the year?
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    Absolutely! All seasonal maintenance tasks are available to schedule as a standard Home Service Visit, subject to standard hourly rates.

  • What should I expect during the Home Assessment Visit?
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    Our House Manager Premier Membership includes a Home Assessment — our opportunity to get a detailed look at your home. Your House Manager will typically spend 2-3 hours touring your home, noting any necessary repairs, testing outlets, performing safety checks, and more. Feel free to ask questions or point out any items you want addressed. We will create an itemized inventory of your home appliances, document safety hazards or tune-ups needed, and fix minor issues on your to-do list.

  • What is a Home Health Report?
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    A Home Health Report is included with a House Manager Premier Membership and is put together after a Home Assessment. It details what was found during the visit and our recommendations on what work should be performed to help improve the overall health and condition of your home.

  • Can I schedule a Home Assessment if it is not included with my Membership?
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    Home Assessments are only available with the House Manager Premier Membership at this time.

  • Can I hire you for a home renovation without joining House Manager?
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    Our home renovations services are only available to Members at this time. Sign up to receive access to our renovations services.

  • How do I cancel or reschedule an appointment?
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    Change in plans? No problem. Email us or give us a call at 855-634-0334 at least 2 days prior to your scheduled appointment. If you have a busy schedule and would like to keep your appointment, please ask about our lockbox service. We can still complete your home service while you're out. Visits cancelled less than 48 hours ahead of the scheduled appointment time will be subject to a fee equal to one hour at your plan’s standard hourly rate.

  • When do I pay for services rendered?
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    You’ll provide credit card information upon sign up, which we’ll keep on file. The card will be charged after each service visit. You will receive an invoice by email and in the Service History section of your Member portal, which will include the details of the charge

  • What happens if I am not happy with the work performed?
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    Your satisfaction in our service is our top priority. If you are not happy, please let us know by Emailing us or giving us a call at 855-634-0334.

  • How do I sign up?
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    Ready to have a trusted partner to handle your home maintenance to-do list? Browse our different levels of Membership options, choose the one that’s right for you and your home, then sign up to get started. You will have access to schedule services immediately upon sign up.

  • How do I know which level of Membership is right for me?
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    We offer a variety of Membership options at different price levels because we understand that every home (and its homeowner) has different needs. We suggest browsing our Membership options Plans & Pricing and the services included in each one, to help determine which fits best for the work you need done in your home.

  • How do I cancel my Membership?
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    Membership is renewed automatically each year. To prevent your Membership from renewing after your current term, you may either submit a cancellation form or turn off the automatic renewal feature. Both can be found in the Account section of your Member portal. Your Membership will stay active until the end of your current term, so you will continue to have access to all of our services. If you have chosen to pay for your Membership monthly, payments will continue through the end of your term.

  • Who can make referrals?
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    All current AAA House Manager Members with an active Membership in good standing are eligible to participate in the referral program.

  • What do I receive if the friend I referred signs up for House Manager?
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    If your referral invitation is accepted, you will receive 1 free hour of service (an $89 value) once your friend has completed their first Home Service Visit.

  • Who can be referred to House Manager and what do they receive?
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    Homeowners who live in our service area (Alameda, Contra Costa, and Solano Counties, and the cities of Napa and Milpitas) may be invited to join AAA House Manager by current Members. If they choose to join, 1 hour of service (an $89 value) will automatically be credited to their account to be used for their first Home Service Visit.

  • How are referral invitations sent?
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    Members can send invitations and track rewards via the referral dashboard in the Member Portal.

  • How many people can I refer?
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    There is no limit to how many people you can refer. However, no more than 1 reward hour may be applied to a service visit at a time.

  • Can I change my Membership plan during the year?
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    You may upgrade your Membership at any time during your annual term by emailing us or giving us a call at 855-634-0334. Some restrictions may apply. Downgrading to a lower level of Membership can be done at the time of annual Membership renewal. Please notify us prior to your renewal date to make a change.

  • Have additional questions?
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    We are here to help! Send us an email or give us a call at 1-855-634-0334 .