Frequently Asked Questions

• What is AAA House Manager?

  AAA House Manager is a home service membership that offers proactive and on-demand maintenance for homeowners. We help take care of your home maintenance so you can enjoy your free time the way you want to.
• Where is AAA House Manager available?

  AAA House Manager is currently available in selected parts of San Francisco’s East Bay. As part of AAA Northern California, Nevada & Utah, we will be expanding to additional areas. Stay tuned for details across 2018.
• When will AAA House Manager be available in my area?

  We’re always open to hearing about where you would like AAA House Manager to expand to. Simply enter your zip code to find out if we are in your neighborhood and follow the link to get updates on when we are coming to your area.
• Why focus on proactive maintenance?

  The reality of home ownership is that your house needs attention all year round, no different than your car, finances or health. By having preventative maintenance visits to check on your house, our team of experienced House Managers helps keep things running smoothly and helps identify issues before they become problems.
• What is a House Manager?

  Our House Managers are full time employees of AAA. Unlike other services that rely on freelance contractors, our team is fully trained to deliver the outstanding customer service AAA is famous for.
• How does it work?

  AAA House Managers help take the hassle out of home maintenance.
  
  At your first visit, we walk through your home together and provide proactive maintenance. Click here for the full list of services. We’ll return to change your home’s custom filters (from furnace to fridge) and while we’re there we’ll perform any additional services you have requested or approved.
  Twice a year we provide maintenance visits to take care of the routine items every house needs. We’re also available via our convenient app for the everyday things that come up in between visits. We take a proactive approach so you can sit back and enjoy!
• How do I pay?

  You’ll be asked to set up a credit card at sign up and will be billed for your membership after you complete sign up. If you have additional requests throughout the year, we can simply apply the amount to the card on file for the parts and services received.
• How do I request a service?

  Simply go to the app, tap ‘New Request’, tell us about it, then hit schedule. We’ll be there to help!
• Can I just use you for on-demand tasks?

  We’re a membership, focused on helping you get routine maintenance done and preventing issues before they become problems. Our repair services are exclusively for our Members.
• Why do I need to download the app?

  Our app is the gateway to managing and viewing information about your home and appointments. You can use the app to schedule appointments, request additional services, view account and your record of home maintenance for your home.
• How do I cancel or reschedule an appointment?

  Change in plans? Not a problem. All you need to do is choose a new date and time in the app up to 48-hours before your appointment.
• I have a home warranty, what is different with this service?

  Your home warranty protects you from certain appliances and systems breaking down. Our membership services proactively helps you take care of your whole home by doing the routine maintenance every home needs. Just like with a car your warranty protects you against breakage, but you still have to do routine oil changes and maintenance services.
• How much does it cost?

  Our annual membership pricing varies by the size of your home and includes proactive maintenance for the year. See full price inclusions here.
  
  For anything else, the price is typically $89/hour plus the cost of any parts that might be needed.
• What do I actually get?

  • Catalog HVAC systems, water heater, washer/dryers and determine maintenance needs
  • Change filters for furnace, air conditioners, refrigerators, and water filtration systems*
  • Service smoke and CO monitors
  • 5-point toilet tuneup
  • Interior faucet leak and drainage check
  • 3-point water heater service
  • Evaluate interior caulking for signs of mold, mildew, and wear
  • Service refrigerator compressor coils
  • GFCI breaker test
  • Dryer-vent cleanout
  • Safety check of steps, decks, and railings
  • Evaluate condition of visible roof shingles and flashing
  • Assess eaves, soffits, and siding for signs of pest intrusion
  • Evaluate hose bibs and exterior pipes
  • Check foundation drains, downspouts, and proper grading
  • Monitor exterior siding and trim for signs of wear
  • Optional gutter cleaning*

  *Additional cost applies for parts and optional services
• What happens if I am not happy with the work?

  Your satisfaction in our service is our top priority. If you are not happy please let us know.

Still have questions?