Frequently Asked Questions

  • What is AAA House Manager?
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    AAA House Manager is a home maintenance service that helps with home repairs and preventative maintenance tasks. Our team of House Managers are AAA certified employees that can complete a variety of home maintenance services.

  • Where is AAA House Manager available?
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    AAA House Manager is currently available in selected parts of the East Bay. As part of AAA Northern California, Nevada & Utah, we will be expanding to additional service areas as we grow. Interested in bringing our service to your neighborhood? Let us know!

  • Why is preventative home maintenance important?
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    Preventative maintenance helps prevent significant problems by addressing small issues. These minor issues can turn into major problems if they are not found and fixed. AAA House Manager can help stop major home issues and allow you to easily budget for home repairs that come up throughout the year.

  • What is a home health report?
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    A home health report helps you keep track of how your home is doing. As part of your Membership, we will provide two top-to-bottom home health reports a year. We will track safety issues and tune-ups needed. You will also receive a home health report after every on-demand visit that details what services were performed.

  • When do I pay for services rendered?
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    You’ll provide credit card information upon sign up. The credit card on file will be charged once you schedule your first assessment. If you have additional requests throughout the year, we can simply apply the amount to the card on file.

  • How do I request a service?
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    Simply send us a message or give us a call at 510-993-HOME (4663).

  • Can I use AAA House Manager for on-demand tasks only?
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    At this time we are a Membership based service. Interested in finding out more details on AAA House Manager? Give us a call at 510-993-HOME (4663).

  • What should I expect at the first visit with AAA House Manager?
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    The first visit helps us get familiar with your home so we can create a custom home health report to meet your maintenance needs. Your House Manager will typically spend 1-2 hours with you at the first visit. Feel free to ask questions or point out any items you want to cover. We will create an itemized inventory of your home appliances, document safety hazards or tune-ups needed, and fix minor issues on your to-do list. These details can be found in your home health report, which you will receive within 72 hours after your visit.

  • How do I cancel or reschedule an appointment?
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    Change in plans? No problem. Just give us a call at 510-993-HOME (4663) or send us an email at least 2 days prior to your scheduled appointment.

  • What services are included in my Membership fee?
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    The Membership fee includes two visits a year to help keep your home safe and healthy. At these visits, your House Manager will provide consultations, perform safety checks, document tune-ups needed, and fix minor items on your to-do list. These visits help prevent significant problems by addressing small issues.

    Membership also includes access to the House Manager team by phone or email, a home health report after each visit, and an itemized inventory of your appliances.

    Services included in your Membership:

    • Catalog HVAC systems, water heater, washer/dryers and determine maintenance needs
    • Identify filter needs for furnace, air conditioners, refrigerators, and water filtration systems*
    • Service smoke and C O monitors
    • 5-point toilet tune-up
    • Interior faucet leak and drainage check
    • 3-point water heater service
    • Evaluate interior caulking for signs of mold, mildew, and wear
    • Service and clean refrigerator compressor coil
    • GFCI (circuit) breaker and outlet test
    • Dryer-vent cleanout
    • Safety check of steps, decks, and patios
    • Evaluate condition of visible roof shingles and flashing
    • Assess eaves, soffits, and siding for signs of pest intrusion
    • Evaluate hose bibs and exterior pipes
    • Check foundation drains, downspouts, and proper grading
    • Monitor exterior siding and trim for signs of wear
    • Changing / replacing furnace, air-conditioning(HVAC), refrigerator, and water filters
  • How much does AAA House Manager cost?
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    The AAA House Manager Membership fee is based on the size of your home, starting at $435/year. Any additional on-demand work is a flat hourly fee of $89. See more details on the pricing page.

  • How do I sign up?
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    Ready to have a trusted partner to handle your home maintenance to-do list? Join now to get started. You will provide your account information, credit card details, and schedule your first assessment during sign up.

  • What happens if I am not happy with the work?
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    Your satisfaction in our service is our top priority. If you are not happy please let us know.

  • What on-demand services can AAA House Manager do?
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    Check out our Services page to find out what kind of projects AAA House Manager can do. On-demand services are available at $89/hour.

    Don't see a service listed? Give us a call at 510-993-HOME (4663) and we will help answer any questions you have.

  • Have additional questions?
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    We are here to help! Give us a call at 510-993-HOME (4663) or send us a note.