Frequently Asked Questions - Home Maintenance

  • What is AAA House Manager?
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    AAA House Manager is a home maintenance service that helps with home repairs and preventative maintenance tasks. Our team of House Managers are AAA certified employees that can complete a variety of home maintenance services.

  • Where is AAA House Manager available?
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    AAA House Manager is currently available in selected parts of the East Bay. As part of AAA Northern California, Nevada & Utah, we will be expanding to additional service areas as we grow. Interested in bringing our service to your neighborhood? Let us know!

  • Why is preventative home maintenance important?
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    Preventative maintenance helps prevent significant problems by addressing small issues. These minor issues can turn into major problems if they are not found and fixed. AAA House Manager can help stop major home issues and allow you to easily budget for home repairs that come up throughout the year.

  • What is a home health report?
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    A home health report helps you keep track of how your home is doing. As part of your Membership, we will provide two top-to-bottom home health reports a year. We will track safety issues and tune-ups needed. You will also receive a home health report after every home service visit that details what services were performed.

  • When do I pay for services rendered?
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    You’ll provide credit card information upon sign up. The credit card on file will be charged once you schedule your first assessment. If you have additional requests throughout the year, we can simply apply the amount to the card on file.

  • How do I request a service?
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    Simply send us a message or give us a call at 1-855-634-0334.

  • Can I use AAA House Manager for small tasks only?
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    At this time we are a Membership-based service. Interested in finding out more details on AAA House Manager? Give us a call at 1-855-634-0334.

  • What should I expect at the first home visit with AAA House Manager?
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    The first home visit helps us get familiar with your home so we can create a custom home health report to meet your maintenance needs. Your House Manager will typically spend 1-2 hours with you at the first visit. Feel free to ask questions or point out any items you want to cover. We will create an itemized inventory of your home appliances, document safety hazards or tune-ups needed, and fix minor issues on your to-do list. These details can be found in your home health report, which you will receive within 72 hours after your visit.

  • How do I cancel or reschedule an appointment?
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    Change in plans? No problem. Just give us a call at 1-855-634-0334 or send us an email at least 2 days prior to your scheduled appointment. If you have a busy schedule and would like to keep your appointment, please look into our lockbox service. We can still complete your home service while you're out.

  • What services are included in my Membership fee?
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    The Membership fee includes:

    In-depth home health assessment: We catalog all appliances for easy future maintenance, assess the safety and upkeep needs of your home, and perform routine maintenance tasks like cleaning out your dryer vent. This assessment can be done any time during your Membership. You can learn more about it here.

    Complete home health report: Get a full summary and photos of all completed work and recommendations, so you can track your home’s health over time.

    Essential Seasonal Maintenance: Choose one of six tasks, including gutter cleaning, heat and air duct cleaning, and more . You get the first two hours of service included with your membership; they can be redeemed any time after you sign up.

    Skilled AAA home experts: You get access to our team of background-checked AAA employees, who be handling your home maintenance work.

    Great rate on maintenance: All additional home maintenance services are just $/hr, compared to market rates of up to $150.

    Home renovation services: Get access to expert home renovation services, such as updating a kitchen or bath — performed by the same AAA employees that care for your home.

  • How much does AAA House Manager cost?
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    The AAA House Manager Membership fee is based on the size of your home, starting at $ per year (paid annually) or $480 per year (paid monthly). Any additional home services work is a flat hourly fee of $. See more details on the pricing page.

  • How do I sign up?
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    Ready to have a trusted partner to handle your home maintenance to-do list? Join now to get started. You will provide your account information, credit card details, and schedule your first home visit during sign up.

  • What happens if I am not happy with the work?
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    Your satisfaction in our service is our top priority. If you are not happy please let us know.

  • What home services can AAA House Manager do?
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    Check out our Services page to to see the Essential Seasonal Maintenance tasks you can choose from as part of your membership, as well as a sampling of the 500+ home maintenance services we perform at our $/hour rate.

    Don't see a service listed? Give us a call at 1-855-634-0334 and we will help answer any questions you have.

  • What seasonal maintenance tasks are included as part of my House Manager membership?
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    AAA House Manager membership includes the first 2 hours of one of the following seasonal maintenance tasks:

    Weed & Brush Removal: Get rid of overgrown weeds and brush, to help keep your lawn and garden healthy, and reduce fire hazards. Perfect to tackle during spring and summer months.* Gutter Cleaning & Roof Check: Protect your home from costly water damage by cleaning out clogged gutters and checking the overall health of your roof. Prepare for the rainy winter and spring months. Solar Panel Cleaning: Maintain your home’s energy efficiency by getting rid of accumulated dust and dirt. Get ready for high-energy use months of summer and winter.
    Heat & Air Duct Cleaning: Make your home’s air healthier — we’ll replace air filters, and clean your furnace and grates. Get ready for the winter and summer months that bring heavy heating and air conditioning use. Healthy Home Treatment. Vapor-sanitize large open areas and hard-to-reach spots in the home, with an EPA-registered disinfectant that kills the coronavirus. Also helpful during cold and flu season. Home System Checkup: Take care of crucial but oft-forgotten tasks that keep your home running smoothly: cleaning the dryer vent, flushing the hot water heater, vacuuming refrigerator coils, and replacing air filters.

    You can request your seasonal maintenance visit any time after signing up for AAA House Manager. Any work over the included 2 hours will be subject to our $/hour rate.

    Tasks involving air filter replacements will use AAA House Manager’s standard filters, unless requested otherwise. Any specialty filters must be provided by the Member, or can be purchased by House Manager for an additional fee.

    If you have additional questions about the seasonal maintenance included in a House Manager membership, call (855) 634-0334.

    *Does not include tree trimming

  • Have additional questions?
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    We are here to help! Give us a call at 1-855-634-0334 or send us a note.