House Manager Terms of Service

Last revised date: December 10, 2018

The following terms of service (“Terms”) constitute a legal binding agreement between you (“you” or “your”) and AAA House Manager a service provided by AAA Northern California, Nevada & Utah (“we”, “our” or “us”) and govern your use of our services and the platform that facilitates our communications, including our website located at www.aaa.com/housemanager, any subdomains thereof (“Website”), our mobile application (“Apps”) available via Apple App Store or Google Play (“App Provider”) and all content or information therein (collectively, “Services”).

I. USE OF THE SERVICES

1. Acceptance. You must agree to and accept all of the Terms, which include our Privacy Policy located at https://housemanager.calstate.aaa.com/support/privacypolicy, or you may not access or use the Services. Your access or use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services.

2. Eligibility. The Services are intended solely for individuals who are 18 years of age or older, and are not designed to solicit individuals under the age of 13. Any registration, use or access to the Services by anyone under 18 is strictly prohibited and in violation of these Terms. By using the Services, you represent to us that you are 18 years of age or older and are legally competent to enter into and agree to these Terms. In accordance with the Children’s Online Privacy Protection Act, we do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information immediately. If you believe that a child under 13 may have provided us personal information, please contact us at housemanager@norcal.aaa.com.

3. Account. In order to use the Services, you may be required to sign up for an account, and select a password and user name (“User ID”). You agree to provide us with accurate, complete, and updated registration information about yourself. You may not select as your User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission (including via email or other notification through the Services). If you wish to transfer your account to a third party or to share data from your account with a third party (e.g., if you are offering your home for sale or have sold your home), please contact us at housemanager@norcal.aaa.com. Except solely as previously authorized by us in writing (including via email or other notification through the Services), you may not share your account or password with anyone, and you must protect the security of your account and your password. You agree to take all necessary and appropriate steps to prevent unauthorized access to your account. You agree to immediately notify us by telephone or by email (see Miscellaneous-Notices Section) if you suspect or experience any unauthorized access of your account. You are solely responsible for any activity associated with your account, including all associated charges and fees, even if incurred by others with or without your permission or knowledge, to the extent these charges occur before you notify us of such unauthorized access. We may require that you update your account password and/or username from time to time.

3. Mobile Phone Number. By providing your mobile phone number and using the Services, you hereby affirmatively consent to our use of your mobile phone number for calls and texts in order to perform and improve upon the Services. We will not assess any charges for calls or texts, but standard message charges or other charges from your wireless carrier may apply.

4. Content. The Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music (the “Content”), and all Intellectual Property Rights related thereto, are the exclusive property of ours and our licensors. Except as explicitly provided herein, nothing in these Terms will be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any Content. Use of the Content for any purpose not expressly permitted by these Terms is strictly prohibited. For the purposes of these Terms, “Intellectual Property Rights” means all patent rights, copyright rights, moral rights, rights of publicity, rights of privacy, trademark, trade dress and service mark rights, goodwill, trade secret rights and all other intellectual property or proprietary rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.

5. Restrictions. You agree to only use the Services only in a manner that complies with all laws that apply to you. You may not data mine, scrape, crawl, or use any robot other automatic device, script, technology or processes that send automated queries to the Website, or use other similar methods or tools, to gather or extract Content from the Services. In addition, you may not use the Services to compile data (or any other portion of the Content) in a manner that is used or usable by a competitive product or service. You may not link to the Website or any portion of the Services (including linking to a specific portion of the Services or framing Content in any way) and you may not employ script searches or search results from the Website in a manner that results in the display of any Content on a third party website or elsewhere. You may not modify the manner in which the Services are displayed or function, including framing, scraping or any other technique that would alter the display of the Website, Apps or the visual display of the Services, including the Content. You may not use any device, software or routine to interfere or attempt to interfere with the proper functioning and display of the Website or the Apps or the proper operation and usage of the Services by any other users or third parties. You are strictly prohibited from (i) decompiling or reverse engineering the Services, the Website, and/or the App, or taking any other action to discover the source code or underlying ideas or algorithm of any components thereof, (ii) copying the Services, the Website, and/or the App, (iii) posting, publishing or creating derivative works based on the Services, the Website, and/or the App, or (iv) removing any copyright notice, trade or service marks, brand names and the like from the Services, the Website, and/or the App, related documentation or packaging. A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

6. Apps. If you install and access the App that was downloaded from an app store or app distribution platform, such as the Apple App Store or Google Play, you acknowledge and agree that:

  1. You acknowledge that the Terms are concluded between you and us only, and not with the App Provider, and that the App Provider is not responsible for the Apps, Content or Services;
  2. The App is licensed to you on a limited, non-exclusive, non-transferable, non-sub licensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of these Terms as they are applicable to the Services;
  3. You will only use the Apps in connection with a device that you own or control;
  4. You acknowledge and agree that the App Provider has no obligation whatsoever to furnish any maintenance and support services with respect to the Apps;
  5. In the event of any failure of the Apps to conform to any applicable warranty, including those implied by law, you may notify the App Provider of such failure; upon notification, the App Provider’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the App;
  6. You acknowledge and agree that us, and not the App Provider, is responsible for addressing any claims you or any third party may have in relation to the Apps including, but not limited to: (i) product liability claims; (ii) any claim that the Apps fail to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation;
  7. You acknowledge and agree that, in the event of any third party claim that the Apps or your possession and use of the Apps infringe that third party’s intellectual property rights, us, and not the App Provider, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim to the extent required by these Terms;
  8. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
  9. You acknowledge and agree that, in your use of the Apps, you will comply with any applicable third party terms of agreement which may affect or be affected by such use; and
  10. You acknowledge and agree that the App Provider and the App Provider’s subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these Terms, the App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third party beneficiary hereof.

7. Third-Party Content.

The Services may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by us. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third party website or service from the Services, you do so at your own risk, and you understand that these Terms and the Privacy Policy do not apply to your use of such websites or services. You expressly acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss arising from your use of any third-party website, service, or content.

8. Privacy. You understand that by using the Services you consent to the collection, storage, use and disclosure of your information, including personally identifiable information, and aggregate data as set forth in and in accordance with our Privacy Policy located at https://housemanager.calstate.aaa.com/support/privacypolicy, and to have your information, including personally identifiable information, and aggregate data collected, stored, used, transferred to and processed in the United States.

II.MEMBERSHIP

1. Scope of Services. The Services are available in certain areas. The item included in the Services during the initial service visit and 6-month routine visits are detailed in the table below.

- An initial top-to bottom service visit cover: First 6-month visit Second 6-month visit
Catalog HVAC systems, water heater, washer/dryers and determine maintenance needs - -
Identify filter needs for furnace, air conditioners, refrigerators, and water filtration systems* - -
Service smoke and CO monitors -
5-point toilet tune-up -
Interior faucet leak and drainage check
3-point water heater service -
Water heater flush - -
Evaluate interior caulking for signs of mold, mildew, and wear
Service refrigerator compressor coil -
GFCI breaker test - -
Dryer-vent cleanout
Safety check of steps, decks, and patios
Evaluate condition of visible roof shingles and flashing
Assess eaves, soffits, and siding for signs of pest intrusion
Evaluate hose bibs and exterior pipes
Check foundation drains, downspouts, and proper grading
Monitor exterior siding and trim for signs of wear

We may also provide additional services or repairs that you request, which may be subject to additional costs for labor and parts.

*These services are optional and are subject to additional costs for labor and parts.

2. Pricing.

Pricing for AAA House Manager Services include two components:

(i) Membership: annual membership fee (“Membership Fee”) charged based on the size of your home as follows:

  • Less than 2,500 sf | $435 annually
  • 2,501-3,800 sf | $550 annually
  • 3,801-5,000 sf | $650 annually

(ii) Paid Services: separate from and in addition to the Membership Fee, on-demand repairs or optional services are available to you at your choice with prices ranging from $85 to $100 per hour plus the cost of any parts that might be needed. You have the option to request AAA House Manager to procure any required parts on your behalf. These parts are subject to a 10% markup. We do not provide Paid Services alone without a Membership.

_3. Payment and Related Terms__ By signing up for a AAA House Manager Membership, you agree (i) that we will charge you an annual Membership Fee for the Services at the time of your sign-up, (ii) to the pricing and payment terms we may provide to you via the Services, as we update from time to time, and (iii) to provide our third party payment processor with a credit card, debit card, or other payment method acceptable to our third party payment processor as consideration for such Services. You agree that the Paid Services may include estimated pricing. If you opt for Paid Services, you will be asked to authorize any applicable estimate and acknowledge that the final pricing for such Services is subject to change. You agree that the cost of any one-time Service is separate from and in addition to any Membership Fee for the Services.

All financial transactions made in connection with the Services will be processed by a third party payment processor in accordance with their respective terms of use, privacy policy, and any other applicable payment terms and conditions. We encourage you to learn about the practices of such third party. In no event will we be responsible for the actions or inactions of any third party payment processor, including, but not limited to, system downtime or payment service outages.

All information that you provide in connection with a service order or transaction or other monetary transaction interaction with the Services must be accurate, complete, and current. You agree to pay all charges incurred by uses of your credit card, debit card, or other payment method used in connection with a service order or transaction or other monetary transaction interaction with the Services at the prices in effect when such charges are incurred. You will pay any applicable fees, taxes, assessments and charges relating to any such service orders, transactions or other monetary transaction interactions relating to the Services.

4. Membership Renewal. Subject to your express consent to activate auto-renewal, your Membership will automatically renew for successive 1-year periods following your initial Membership year until you or we cancel your auto-renewal or Membership. You will not be charged for any Membership Fees if we receive your request to cancel auto-renewal your Membership at least five (5) business days before the end of your current Membership term. Cancellation requests made after that time will be subject to the Cancellation Policy set forth in Section 5(a) below. The Membership Fee for the renewal period will be charged annually at the beginning of each renewal period to the method of payment you have provided us unless you notify us otherwise.

5. Cancellation Policy. a. Cancelling Your Membership Cancelling Your Membership. You may cancel your Membership with us at any time by emailing us at housemanager@norcal.aaa.com, or by visiting your account on the Website or the App and adjusting your membership settings. During the first year of your Membership, we will provide a full refund of your annual Membership Fee only if you cancel prior to your initial service visit. After your initial service visit, you will not be entitled to any refund even if you cancel your Membership. During subsequent Membership years (if you renew your Membership), you will be entitled a refund of 50% of your annual Membership Fee if you cancel within the first 6 months of the subsequent Membership year, after which you will not be entitled to any refund. If you have authorized any Services that (i) are in progress or have been completed when you cancel, you will be responsible to pay for the full amount of such Services, and (ii) are scheduled to occur within 48 hours of your notice of cancellation (“Pending Services”), you may be responsible to pay a minimum fee, if applicable, and you will be advised of fee at the time you book the applicable Pending Service. You acknowledge and agree that we have no obligation to provide a refund for any services purchased on or through the Services. Further, in the event that we suspend or terminate your use of the Services or these Terms, you understand and agree that we have no obligation to provide, and you may not receive, a refund of any kind, including for any Membership Fee for any portion of the Services, or for anything else.

b. Cancelling Authorized Services. You may cancel any authorized Services (excluding Pending Services and Services that are in progress or have been completed) without incurring fees or penalties by providing notice to us at any time 48 hours prior to the scheduled time for performance of the Services, by emailing us at housemanager@norcal.aaa.com or by visiting your account on the Website or the App and adjusting the settings to your upcoming appointments. If you wish to cancel a Pending Service prior to the scheduled time for performance of the Services, you may be responsible to pay a minimum fee, if applicable, and you will be advised of fee at the time you book the applicable Pending Service. If you wish to cancel any Services that are in progress or that have been completed, you will be responsible to pay for the full amount of such Services.

6. Access to Premises. You agree that you have the right to grant us and our third party providers (each a “Professional”) the right to perform the Services and access to the applicable premises to perform the Services. You are responsible for securing all permits, licenses and/or renewals required by any government authority for us to complete your authorized Services. You are also responsible for all fees, taxes, assessments and charges associated with any required permits, licenses and/or renewals. We will assist you in responding to requests for information from the permit, license and/or renewal-issuing government authority. You are responsible for providing us with a copy of all necessary permits, licenses and/or renewals issued by the government authority. If your address at which the Services will be performed is subject to any easements, covenants, or other legal encumbrances that could affect the delivery of the Services, you agree to advise us. You are responsible for ensuring that work areas are safe, free of preexisting physical or environmental hazards, building/zoning code violations, or other violations of applicable law, rules, regulations, ordinances, or codes, regardless of whether or not you will be present at the applicable premises during the performance of the Services. You agree to keep pets away from work areas. You agree to keep posted permits on display at all times to the extent required by applicable law. You agree that if you or anyone you control interferes with or delays the Services, you may be subject to transportation/storage charges or other resulting charges. YOU ASSUME THE RISK AND THE FULL LIABILITY OF PHYSICALLY ASSISTING WITH THE SERVICES.

7. Optional Lockbox Access. Subject to your express consent to utilize our optional lock box access (“Lock Box”), you acknowledge and agree that:

a. You have elected to use the Lock Box feature of the Services. You hereby agree to and accept the supplemental terms and conditions of this Section II.7, which shall remain in effect while you use the Lock Box and the Services. b. We will source and provide the Lock Box to you at no cost; however, you are responsible for setting the Lock Box code. We will have no access to the Lock Box codes other than as entered by you via our Website or App in connection with your requests for Services. We strongly recommend that you change the Lock Box code after the completion of each House Manager Service. You assume full responsibility for changing the Lock Box code after each service and protecting the identity of the Lock Box code from third parties. You further covenant and agree that you will not misuse or abuse the Lock Box in anyway. For your security, we depend on you to provide and maintain accurate Lock Box codes via the Website or App and will only reveal those codes to our personnel or other authorized providers, including authorized Professionals who will carry out your House Manager Service appointments. Once your key is placed in the Lock Box, you agree that your key may be accessed only by you, us, and/or a Professional that you authorize. You agree that you will not otherwise provide Lock Box codes and/or access to any third parties c. Once you acquire possession of the Lock Box, we have no immediate or direct physical control over the use of the Lock Box and assume no liability for the Lock Box’s failure, or any delays caused by Lock Box failure or any consequential damages. You will notify us of any malfunction of the Lock Box within 24 hours of discovering such defects. We will replace the Lock Box at no cost to you in the event of the Lock Box is defective, except where such defect is caused by you or any third party. d. You agree to only use the Lock Box for lawful purposes. You agree to use the Lock Box only in a manner consistent with any and all applicable laws, regulations, and our policies and procedures. We reserve the right to investigate and take action against any user who, in our sole discretion, violates this provision. Such action may include, without limitation, suspending or terminating your access to the Lock Box and/or the Services. e. We are not responsible for loss of or damage to personal or real property, person or domestic animals, whether attributable to the use of the Lock Box to provide you the Services, or otherwise. You shall be solely responsible for any third party access to the Lock Box granted by you. Our Professionals may have access to your home in order to provide the Services. You agree to: (i) take reasonable precautions to safeguard and protect valuables that might be accessible during your Services, (ii) ensure your home and any work areas are safe, free of preexisting physical, health or environmental hazards, building/zoning code violations, or other violations of applicable law, rules, regulations, ordinances, or codes, while you are absent from the applicable premises during the performance of the Services by our Professionals, and (iii) obtain homeowner’s insurance with the appropriate amount of coverage to protect against these risks. f. EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE MAKE NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING THE LOCK BOX FEATURE INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR THAT THE LOCK BOX OR ANY OF OUR LOCK BOX RELATED SERVICES WILL BE FREE OF ANY DEFECTS.

8. Professional Referrals. If you should request that we provide referrals to Professionals within our referral network, you acknowledge and agree that:

a. We do not and cannot guarantee that we will be able to find a Professional that is ready, willing, and able to meet the requested service need. b. We may provide a platform for you to request to schedule an appointment with a Professional on our Website or App. The request will be forwarded to the Professional, who will be solely responsible for confirming the appointment. We do not guarantee that the Professional will honor the appointment or be on time. You will be responsible for communicating any scheduling changes and for paying any cancellation penalties or fees assessed by the Professional. c. You will contract directly with the Professional to provide the requested services. The Professionals are independent contractors and not employees or agents of us. We do not guarantee or warrant any bid or pricing provided by any Professional. We shall not have control over or charge of, and shall not be responsible for, any Professional’s construction means, methods, techniques, schedules, sequences, procedures, fabrication, procurement, shipment, delivery, receipt or installation, or for safety precautions or programs in connection with their services, since these are solely the Professional’s responsibility under their contract with you. Professionals will be solely responsible for their acts or omissions or those of their agents or employees, or of any other persons or entities performing or supplying portions of their services, notwithstanding any review or oversight provided by us, and you agree to look solely to such Professional(s) for any claim, cost, or other remedy in connection with such services. d. At the time of including a Professional in our referral network, we will take reasonable steps to verify publically available information regarding the Professional. Our verification will be based upon information provided by the Professional and we have the right reasonably to rely upon such information. While we may provide access to third party reviews of Professionals, we do not independently verify reviews. We do not recommend or endorse any Professional. You are solely responsible for determining to your satisfaction whether a Professional is capable and qualified to perform the services sought and for your selection of the Professional. WE MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING THE SERVICES PERFORMED BY, OR OUTCOME TO BE ACHIEVED BY, ANY PROFESSIONAL. YOU AGREE TO RELEASE, INDEMNIFY AND HOLD US HARMLESS FROM AND AGAINST ANY CLAIM, CAUSE OF ACTION, SUIT, PROCEEDING, OR DEMAND, WHETHER BROUGHT BY YOU OR ANY THIRD PARTY, DUE TO, OR ARISING OUR OF, YOUR SELECTION OR USE OF ANY PROFESSIONAL.

9. Termination. We may terminate these Terms, or terminate, suspend or restrict your access to the Services, in the event that you violate any of the Terms or for any other reason, with or without notice or cause. Upon termination or suspension, your right to access the Website, Apps and use the Services will immediately cease. In case of a suspension, we may later decide to either reinstate or terminate your access to the Services as we consider appropriate. If we choose to reinstate your access to the Services, you may be required to provide us with additional information, which may include confirmation that you meet the criteria as set forth in Eligibility section of these Terms. We may discontinue, temporarily or permanently, all or part of the Services with or without notice. If your access to the Services is suspended or terminated by us you agree that you will not attempt to access the Services by any alias or other disguised or fraudulent identity or otherwise without our express prior written approval. In the event that your access to the Services is suspended or terminated, you agree to pay all outstanding fees or other charges associated with your account. If you wish to terminate your account, including any Membership, and cease use of the Services, you may do so at any time, by contacting us at housemanager@norcal.aaa.com or by visiting your account on the Website or the App and adjusting your membership settings. Please note that certain of your obligations will continue even after your account, Membership or access to the Services is terminated. These include your obligations under the following sections of these Terms, including, without limitation, ownership provisions, Section I.8 (Privacy), Section II.3 (Payment and Related Terms), Section III (No Other Warranty), Section IV (Indemnity, Limitations of Liability) and Section VI (Binding Arbitration), and Section VII.2 (Governing Law).

10. 90-Day Service Warranty. WE WARRANT FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF SERVICE THAT THE SERVICES WILL BE PERFORMED IN A COMPETENT AND WORKMANLIKE MANNER, UNLESS OTHERWISE SPECIFIED BY US (“SERVICE WARRANTY”). WE MAKE NO WARRANTY ON ANY PARTS OR PRODUCTS USED IN THE SERVICES AND SHALL NOT BE RESPONSIBLE FOR ANY DISSATISFACTION CAUSED BY DEFECTS IN SUCH PARTS OR PRODUCTS. THE SERVICE WARRANTY IS AN EXPRESS LIMITED WARRANTY AND IN THE EVENT OF BREACH, WE WILL RE-PERFORM THE SERVICE AT NO ADDITIONAL COST. IN ORDER TO CLAIM UNDER THE SERVICE WARRANTY YOU MUST NOTIFY US OF THE ISSUE AS SOON AS POSSIBLE WITHIN THE SERVICE WARRANTY PERIOD.

For clarity, the Service Warranty does not cover any services issues: • arising from a manufacturer’s or a product’s defects; • arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather related events such as hurricanes and tornadoes; • arising from your acts or omissions or of a third party; • arising from the negligence or misconduct of any third party, including but not limited to Professionals; • arising from pre-existing damages or conditions of the item or property; • arising from items supplied by you or due to your recommendations (e.g., you insisted on using X brand of AC filter) • arising from flooding and/or water damage including mold, fungi or bacteria; • arising from the discovery, presence, handling, removal, disposal, or exposure to products containing hazardous, toxic, or harmful materials; • acts of terrorism, product liability, or pollution; • arising from normal wear and tear; • outside of the area where the Services were performed; • reported by third parties.

THE FOREGOING WARRANTY AND ASSOCIATED REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED.

III.NO OTHER WARRANTY

OUR WEBSITE AND APP MAY BE UNAVAILABLE FROM TIME TO TIME FOR MAINTENANCE OR OTHER REASONS. WE SHALL HAVE NO RESPONSIBILITY FOR ANY INTERRUPTION, DELAY IN OPERATION OR TRANSMISSION, UNAUTHORIZED ACCESS TO, OR ALTERATION OF, THE SERVICES OR ANY CONTENT. ALL USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES AND ANY CONTENT AND INFORMATION PRESENTED ON THE WEBSITE OR VIA THE SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, TIMELINESS, ACCURACY, COMPLETENESS, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OR SAFETY. WE AND OUR AFFILIATED COMPANIES, PARTNERS, AGENTS, THIRD-PARTY SERVICE PROVIDERS AND SUCCESSORS-IN-INTEREST AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES (COLLECTIVELY, “AFFILIATE PARTIES”) MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE WEBSITE, CONTENT OR SERVICES, OR THE CONTENT OF ANY WEBSITES LINKED TO THE WEBSITE OR SERVICES AND ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, AND (II) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION OR OTHER INFORMATION STORED THEREIN. THE AFFILIATE PARTIES DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR ANY SERVICE OR PRODUCT ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE OR OTHER ADVERTISING, AND NONE OF THE AFFILIATE PARTIES WILL BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES, OTHER THAN AS EXPRESSLY PROVIDED HEREIN.

WITHOUT LIMITING THE FOREGOING, NEITHER THE AFFILIATE PARTIES NOR THEIR LICENSORS WARRANT THAT ACCESS TO THE WEBSITE, CONTENT, AND SERVICES WILL BE UNINTERRUPTED OR THAT THE WEBSITE, CONTENT AND SERVICES WILL BE ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. NEITHER THE AFFILIATE PARTIES NOR THEIR LICENSORS WARRANT THAT THE SERVICES ARE FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS. WE ARE NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF YOU OR ANY USER.

CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THESE TERMS, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.” YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE AND ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE.

IV.LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL THE AFFILIATE PARTIES OR THEIR LICENSORS BE LIABLE TO YOU OR ANY THIRD PERSON CLAIMING THROUGH OR UNDER YOU FOR ANY LOST DATA, LOSS OF PROFIT, REVENUE, GOODWILL, BUSINESS OPPORTUNITY OR ANTICIPATED SAVINGS, OR FOR ANY COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR INFORMATION, OR FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, ARISING FROM YOUR ACCESS OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES, INCLUDING THE WEBSITE AND OUR APPS, OR ANY OF THE CONTENT OR OTHER MATERIALS ON, ACCESSED THROUGH OR DOWNLOADED FROM THE WEBSITE OR OUR APPS, EVEN IF THE AFFILIATE PARTIES WERE NEGLIGENT OR WERE AWARE OF OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, THE AFFILIATE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE ARISING FROM OR IN RELATION TO HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS TO OR USE OF THE SERVICES, OR YOUR INTERACTIONS WITH THE AFFILIATE PARTIES OR ANY OTHER USE OF THE SERVICES.

IN NO EVENT SHALL THE AFFILIATE PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO THE LIABILITY. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

YOU AGREE THAT THE ABOVE LIMITATIONS OF LIABILITY TOGETHER WITH THE OTHER PROVISIONS IN THESE TERMS THAT LIMIT LIABILITY ARE ESSENTIAL TERMS OF THESE TERMS AND THAT WE WOULD NOT BE WILLING TO GRANT YOU THE RIGHTS SET FORTH IN THESE TERMS BUT FOR SUCH LIMITATIONS OF LIABILITY; YOU ARE AGREEING TO THESE LIMITATIONS OF LIABILITY TO INDUCE US TO GRANT YOU THE RIGHTS SET FORTH IN THESE TERMS.

We make no representations that the Services are appropriate or available for use your geographic location, whether within or outside of the United States. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You may not use the Services if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Services are solely directed to individuals, companies, or other entities located in the United States.

V.INDEMNIFICATION

Without restricting the other remedies available to us, you agree to indemnify and hold the Affiliate Parties harmless from any claim, cause of action, suit, proceeding, or demand, whether brought by third parties or otherwise, due to or arising out of your breach of these Terms and any use of the Services other than as expressly permitted in these Terms, and to pay any and all losses, liabilities, damages, costs or expenses, judgments and awards, including reasonable attorneys’ fees and costs. The foregoing indemnity obligations will survive any termination of the Terms or your use of the Services. We may assume the exclusive defense and control of any matter subject to indemnification by you, which will not excuse your indemnity obligations under this section. You agree not to settle any matter subject to the foregoing indemnification obligations without our express consent and approval.

VI. BINDING ARBITRATION

PLEASE READ THIS PROVISION OF THESE TERMS CAREFULLY.

You have the right to reject the Binding Arbitration terms as set forth in this Section VI - Binding Arbitration. If you reject, your Membership will no longer be subject to an arbitration provision. You can reject arbitration by contacting us by e-mail [EMAIL], stating that you would like to reject the arbitration provision. To be effective, your e-mail must be sent within thirty (30) days of the beginning of your Membership. We will not reject your Membership Application or close your account if you reject this arbitration provision. You do not have the right to reject any other provisions in these Terms.

This section provides that disputes between you and us may be resolved by binding arbitration. Arbitration replaces the right to go to court, have a jury trial or initiate or participate in a class action. In arbitration, disputes are resolved by an arbitrator, not a judge or jury. This Section VI - Binding Arbitration is governed by the Federal Arbitration Act (FAA), and shall be interpreted in the broadest way the law will allow.

1. Covered Claims. You or we may arbitrate any claim, dispute or controversy between you and us arising out of or related to your current or previous Membership, or these Terms (“Claims”). If arbitration is chosen by any party, neither you nor we will have the right to litigate that Claim in court or have a jury trial on that Claim.

Except as set forth below, all Claims are subject to arbitration, no matter what legal theory they are based on or what remedy (damages, or injunctive or declaratory relief) they seek, including Claims based on contract, tort (including intentional tort), fraud, agency, your or our negligence, statutory or regulatory provisions, or any other sources of law; Claims made as counterclaims, cross-claims, third-party claims, interpleaders or otherwise; Claims made regarding past, present, or future conduct; and Claims made independently or with other Claims. This also includes Claims made by or against anyone connected with us or you or claiming through us or you, or by someone making a claim through us or you, such as an agent, representative, third party vendor or an affiliated/parent/subsidiary company.

2. Arbitration Limits. Individual Claims filed in a small claims court are not subject to arbitration, as long as the matter remains in small claims court.

If you assert a Claim against us, we can choose to arbitrate, including actions to collect a debt from you. You may arbitrate on an individual basis Claims brought against you, including Claims to collect a debt.

Claims brought as part of a class action, private attorney general or other representative action can be arbitrated only on an individual basis. The arbitrator has no authority to arbitrate any Claim on a class or representative basis and may award relief only on an individual basis. If arbitration is chosen by any party, neither you nor we may pursue a Claim as part of a class action or other representative action. Claims of two (2) or more persons may not be combined in the same arbitration.

3. Administration. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures before a single neutral arbitrator. For a copy of JAMS procedures, to file a Claim or for other information, contact JAMS by calling (800) 352-5267 or by visiting www.jamsadr.com. A copy of the current JAMS rules is available from the JAMS website at www.jamsadr.com/rules-comprehensive-arbitration/.

Any award by an arbitrator shall be binding and final. Judgment on the award may be entered in any court having jurisdiction.

4. Paying for Arbitration Fees.

4. Paying for Arbitration Fees. The arbitrator may determine how the costs and expenses of the arbitration will be allocated between the parties, and may award attorneys’ fees.

VII. MISCELLANEOUS

1. Changes. Changes. You agree that we may amend, supplement or replace these Terms or any part of it at any time (a “Change”). You agree that we may notify you of any Change to these Terms by any reasonable means, including by the email on your AAA House Manager account or through the Services (including any hyperlinks therein). You acknowledge that your continued use of the Services after the implementation of any Change will constitute your acceptance of these Terms.

2. Governing Law. These Terms are governed by the FAA and the internal laws of the State of California, without reference to principles of conflicts of laws or choice of law rules. For any actions for which either party retains the right to seek injunctive or other equitable relief, at our request, you agree to submit to the personal jurisdiction of a state court located in Alameda County, California or the United States District Court for the Northern District of California, and you hereby waive all defenses for lack of personal jurisdiction and forum non-conveniens with respect to such courts.

3. Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without our prior written consent. We may, at any time, sell, transfer or assign any or all of our rights or duties under these Terms. If we do so, we can share information concerning your account with prospective transferees or assignees.

4. Force Majeure. Force Majeure We shall not be liable or responsible to you, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term herein, when and to the extent such failure or delay is caused by or results from the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) flood, fire, earthquake or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of these Terms; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities; and (j) other similar events beyond our reasonable control. We will use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. We will resume the performance of the Services as soon as reasonably practicable after the removal of the cause.

5. Notices. We may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, “push” mobile notification, written or hard copy notice, or through posting of such notice on our Website or Services, as we determine in our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification in accordance with these Terms and the Privacy Policy.

Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about the AAA House Manager Services must be addressed to our agent for notice and sent via certified mail to:

Notification of Consumer Rights Complaint or Pricing Inquiry: A3 Ventures Attn: AAA House Manager 1919 Shattuck Ave. 6th Floor, Berkeley, CA 94704. Email: housemanager@norcal.aaa.com Telephone: (855) 634-0334

You are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

6. General. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that we may, in our sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You agree that these Terms, together with the Privacy Policy, are the complete and exclusive statement of the mutual understanding between you and us, and supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. The headings and captions contained herein will not be considered to be part of these Terms but are for convenience only. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venturer of ours, and you do not have any authority of any kind to bind us in any respect whatsoever. Except as expressly set forth in the section above regarding the Apps, you agree there are no third party beneficiaries intended under these Terms. Unless stated otherwise, all remedies provided for in these Terms shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.

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